Terms of service


Last Updated: August 11, 2026

Welcome to KIDZO. These Terms of Service govern your use of our website, www.kidzoshirts.com, and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. General Terms

These Terms of Service apply to all users of www.kidzoshirts.com, including browsers, customers, merchants and contributors of content.

KIDZO reserves the right to update, modify or replace these Terms of Service at any time. The latest version will always be available on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

2. Account Terms

You may be able to create an account to access certain features of our website.

When creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your account information up to date.
  • Maintain the confidentiality of your password and account credentials.
  • Be responsible for all activity conducted through your account.
  • Notify us promptly if you believe your account has been accessed without authorisation.

You must be at least 18 years old or have the involvement and consent of a parent or legal guardian where permitted by applicable law.

We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or are used for fraudulent or abusive purposes.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However:

  • Actual colours may vary depending on your device or screen settings.
  • Minor variations may occur between product photographs and the actual product.
  • Measurements and sizing information may have reasonable manufacturing variations.
  • Product availability may change without notice.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

4. Pricing

All prices displayed on www.kidzoshirts.com are stated in Pakistani Rupees (PKR) unless otherwise specified.

Prices may change at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase.

Where applicable, taxes, shipping charges, handling fees or other charges will be displayed during checkout or otherwise communicated before you complete your purchase.

5. Payment

We accept payment methods made available at checkout, which may include:

  • Credit and debit cards
  • Cash on delivery
  • Bank Transfer
  • Other payment methods offered through our payment partners

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed through third-party payment providers. We do not generally store complete payment card details on our own systems.

If a payment is declined, reversed or otherwise unsuccessful, we may cancel or suspend the relevant order.

6. Order Acceptance

Placing an order on our website does not automatically guarantee that the order will be accepted.

After you place an order, you may receive an order confirmation acknowledging receipt of your order. This confirmation does not necessarily constitute final acceptance.

We reserve the right to refuse, cancel or limit an order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Payment problems
  • Suspected fraud
  • Incorrect customer information
  • Delivery restrictions
  • Unusual or excessive quantities
  • Violation of these Terms

If we cancel an order after payment has been received, we will initiate an applicable refund through the original payment method or another appropriate method.

7. Shipping and Delivery

We deliver products to locations within our available service areas.

Estimated delivery times are shown during checkout or communicated after your order.

Orders are generally dispatched within 2-5 business days after successful order confirmation, unless otherwise stated.

Delivery times may vary because of:

  • Customer location
  • Courier availability
  • Weather conditions
  • Public holidays
  • High-volume periods
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

Delivery estimates are therefore estimates and are not guaranteed unless expressly stated otherwise.

You are responsible for providing an accurate delivery address and contact information.

If a shipment cannot be delivered because of an incorrect address, failure to respond to the courier, refusal to accept delivery or repeated failed delivery attempts, additional charges or cancellation may apply in accordance with our shipping and refund policy.

8. Risk and Delivery

Responsibility for the order may transfer to you upon delivery to the address provided at checkout, subject to applicable Indian law and the terms applicable to the relevant product and delivery arrangement.

If your package appears damaged, tampered with or incomplete upon delivery, please contact us at kidzoshirts@gmail.com as soon as possible and provide photographs or other relevant evidence where requested.

9. Returns and Exchanges

We want you to be satisfied with your purchase.

Returns or exchanges may be available subject to our RETURN POLICY.

Unless otherwise specified, products must generally:

  • Be unused and unworn.
  • Be in their original condition.
  • Have original tags and packaging attached.
  • Be returned within 7 days of delivery.
  • Meet any product-specific return requirements.

Certain products may be non-returnable for hygiene, safety or other legitimate reasons, where permitted by applicable law.

We reserve the right to refuse a return where the product does not meet the applicable return conditions.

10. Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed through the original payment method or another appropriate method.

Refund processing may take 15-25 business days after approval, depending on the payment provider or bank.

Shipping charges, return shipping charges or other fees may be deducted from a refund where permitted by applicable law and disclosed in our applicable return policy.

Nothing in these Terms limits any mandatory refund or consumer rights available to you under applicable Indian law.

11. Exchanges

Where exchanges are offered, they are subject to product availability and our applicable return/exchange policy.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

12. Prohibited Uses

You may use our website only for lawful purposes.

You must not use our website to:

  • Violate any applicable Pakistan or other applicable law.
  • Commit or facilitate fraud.
  • Attempt to obtain unauthorised access to our systems.
  • Introduce viruses, malware or other harmful code.
  • Interfere with website security or functionality.
  • Scrape, copy or reproduce website content without permission.
  • Impersonate another person or entity.
  • Submit false or misleading information.
  • Place fraudulent or abusive orders.
  • Attempt to circumvent our security or payment systems.
  • Use automated systems to place excessive or unauthorised orders.
  • Harass, abuse or threaten our employees, customers or partners.
  • Use our products, website or services for any unlawful purpose.

We may suspend access, cancel orders or take other appropriate action where we reasonably believe these Terms have been violated.

13. Intellectual Property

All content on www.kidzoshirts.com, including:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Website layout
  • Product descriptions
  • Videos
  • Other original content

is owned by or licensed to KIDZO unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.

14. User Reviews and Content

If you submit reviews, photographs, comments or other content to us, you represent that:

  • You have the right to submit the content.
  • The content is accurate to the best of your knowledge.
  • The content does not violate any applicable law.
  • The content does not infringe another person's intellectual property or privacy rights.

By submitting content, you grant KIDZO a non-exclusive, royalty-free right to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

We may remove content that we reasonably consider unlawful, misleading, offensive, abusive or otherwise inappropriate.

15. Third-Party Services

We may use third-party providers for services including:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Analytics
  • Marketing
  • Customer support
  • Fraud prevention

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent practices of third-party providers except to the extent required by applicable law.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

Privacy Policy: [PRIVACY POLICY URL]

17. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash.
  • Only one promotional code may be used per order.
  • Promotions may have specific eligibility requirements.
  • We may withdraw or modify promotions where permitted by law.
  • Promotional products or discounts may be subject to availability.

Specific promotional terms will apply where provided.

18. Errors and Corrections

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate information or other errors.

We reserve the right to correct such errors and to cancel or modify affected orders where appropriate, subject to applicable law.

If we cancel an order because of an error after you have paid, we will provide an applicable refund.

19. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will always be error-free.
  • All information will always be complete or current.
  • Products will always be available.

Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot legally be excluded under applicable Indian law.

20. Limitation of Liability

To the maximum extent permitted by applicable Indian law, KIDZO shall not be liable for indirect, incidental, special or consequential losses arising from your use of our website or products.

Our liability in relation to a particular product or order will, to the extent legally permitted, be limited to the amount actually paid by you for that product or order.

This limitation does not apply where liability cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct or any mandatory consumer protection rights.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KIDZO, its owners, employees, contractors and service providers from claims, losses or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision will not apply to the extent that such claims result from our own unlawful conduct or liability that cannot legally be excluded.

22. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Courier disruptions
  • Other unforeseen events beyond our reasonable control

We will make reasonable efforts to minimise the impact of such events.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan.

Subject to applicable consumer protection laws and any mandatory jurisdiction provisions, courts located in Karachi, Sindh, Pakistan shall have jurisdiction over disputes arising from or relating to these Terms or your use of our website.

Nothing in this section limits any statutory right you may have to approach a consumer commission or other forum available under applicable Indian law.

24. Dispute Resolution

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Email: kidzoshirts@gmail.com

We will make reasonable efforts to resolve legitimate complaints promptly.

Where a dispute cannot be resolved informally, it may be addressed through the appropriate legal or consumer forum available under applicable Indian law.

25. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, subject to applicable law.

26. Contact Us

If you have questions about these Terms, your order, our products or our policies, please contact us:

KIDZO
Email: kidzoshirts@gmail.com
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: www.kidzoshirts.com

Customer Service Hours: Mon-Sat 9AM till 6PM