Refund policy

Last Updated: August 11, 2026

At KIDZO, we want you to be completely satisfied with your purchase. If something isn't right, we're happy to help with eligible returns, exchanges and refunds in accordance with the terms below and applicable Indian consumer law.

1. Return Eligibility

To be eligible for a return, the product must generally:

  • Be returned within [7 DAYS] of delivery.
  • Be unused, unworn and in its original condition.
  • Have all original tags and labels attached.
  • Be returned in its original packaging, where applicable.
  • Include the order number or proof of purchase.

For clothing, products must not have been washed, altered, damaged, stained or otherwise used.

We may refuse a return if the product does not meet these conditions.

Important: Nothing in this policy limits any mandatory rights or remedies available to customers under applicable Indian law.

2. Return Timeframe

You must request a return within [7 DAYS] from the date your order was delivered.

To initiate a return, contact us at:

Email: kidzoshirts@gmail.com
Phone/WhatsApp: 

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photographs, where applicable

We will provide return instructions after reviewing your request.

3. Refund Process

Once we receive your returned product, our team will inspect it to confirm that it meets the return conditions.

If your return is approved:

  1. We will confirm the refund.
  2. The refund will be initiated through the original payment method where possible.
  3. The refund should generally be reflected in your account within 15-25 business days, depending on your bank or payment provider.

We will notify you if your return is rejected and explain the reason where appropriate.

4. Exchanges

We offer exchanges for eligible products, subject to availability.

You may request:

  • A different size; or
  • Another eligible variant of the same product.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Exchange requests must be made within 7 DAYS of delivery and the product must meet the return conditions above.

5. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged;
  • Defective;
  • Incorrect; or
  • Significantly different from what you ordered,

please contact us at kidzoshirts@gmail.com within 7 days of delivery.

Please provide clear photographs or a short video showing the issue, along with your order number.

We will review the issue and, where the claim is confirmed, provide an appropriate resolution, which may include:

Replacement → Exchange → Refund

For products that arrive damaged, please retain the original packaging until the issue has been resolved.

6. Non-Returnable Items

The following products may not be eligible for return unless they are damaged, defective or incorrectly supplied:

  • Products marked as final sale
  • Personalized or customized products
  • Products specifically identified as non-returnable on the product page
  • Products that have been washed, worn, altered or damaged after delivery
  • Products without required original tags or packaging

Any non-returnable status will be clearly communicated where applicable.

7. Return Shipping Costs

Change of mind / size-related returns

For returns due to a change of mind, incorrect size selection or similar reasons, CUSTOMER will generally be responsible for the applicable return shipping cost.

Damaged, defective or incorrect products

If we sent you a damaged, defective or incorrect product, KIDZO will bear the reasonable return shipping cost and provide an appropriate replacement, exchange or refund.

Specific shipping arrangements will be communicated when your return is approved.

8. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through [BANK TRANSFER / EASY PAISA / JAZZ CASH].

You may be asked to provide accurate payment details necessary to process the refund.

We will never ask you to disclose your card PIN, UPI PIN, password or other confidential authentication information to process a refund.

9. Sale and Promotional Products

Products purchased during sales or promotional campaigns may be subject to specific return or exchange conditions.

Any special conditions will be clearly stated on the relevant product page or promotional offer.

Unless expressly stated otherwise, statutory consumer rights remain unaffected.

10. Return Inspection

All returned products are subject to inspection.

If a returned product does not meet the eligibility requirements, we may decline the return and notify you accordingly.

Where appropriate, we may arrange for the product to be returned to you.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at kidzoshirts@gmail.com.

Cancellation may not be possible once an order has been processed, packed or shipped.

If cancellation is accepted after payment has been made, the applicable refund will be processed in accordance with this policy.

12. Contact Us

We're here to make the return process as simple as possible.

KIDZO
Email: kidzoshirts@gmail.com
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: www.kidzoshirts.com

Customer Service Hours: Mon-Sat 9AM till 6PM