Shipping policy

Last Updated: August 11, 2026

At KIDZO, we want your order to reach you safely and on time. This Shipping Policy explains our delivery methods, processing times, shipping charges and what to do if you experience a delivery issue.

1. Shipping Methods

We currently offer delivery through trusted courier and logistics partners.

Standard Shipping

  • Estimated delivery: [2-5 BUSINESS DAYS]

  • Shipping cost: PKR 200/shipment

Express Shipping

  • Estimated delivery: [1-3 BUSINESS DAYS]

  • Shipping cost: PKR 500/shipment

Available shipping options and applicable charges will be displayed at checkout based on your delivery location and order.

We may use different courier partners depending on the destination and service availability.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1-2 business days after successful order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During major sales, holidays or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to inform you.

3. Delivery Timeframes

Once your order has been dispatched, estimated delivery is:

Standard Delivery: 1-4 BUSINESS DAYS
Express Delivery: 1-2 BUSINESS DAYS

Delivery times are estimates and may vary depending on:

  • Delivery location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Local restrictions

  • High-volume periods

  • Unforeseen logistical circumstances

Remote or difficult-to-access locations may require additional delivery time.

4. Shipping Costs

Shipping charges are calculated based on factors such as your delivery location, order value, weight and selected shipping method.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Free Shipping

We may offer free shipping on qualifying orders.

Free shipping threshold: [PKR 2,000 / ORDER VALUE]

Promotional shipping offers may have additional terms and conditions.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You may receive:

  • Courier name

  • Tracking/AWB number

  • Tracking link

  • Delivery updates through email, SMS or WhatsApp

You can use the tracking information to monitor your shipment's progress.

If you have not received tracking information within 1-2 BUSINESS DAYS after your expected dispatch date, please contact us at kidzoshirts@gmail.com.

6. Delivery Address

Please ensure that your shipping address, phone number and other delivery details are accurate when placing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order cannot be delivered because of an incorrect or incomplete address, the recipient being unavailable, refusal to accept delivery or repeated failed delivery attempts, additional delivery charges or other arrangements may apply.

7. Delivery Delays

Although we work with reliable courier partners, delays can occasionally occur.

Possible causes include:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Courier operational issues

  • Transportation disruptions

  • Address-related issues

  • Government restrictions

  • High order volumes

  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us at kidzoshirts@gmail.com with your order number and we will help you track the shipment.

8. Lost or Missing Packages

If the tracking information shows that your package has been delivered but you have not received it, please contact us within 7 DAYS.

We may contact the courier to investigate the delivery.

Please allow 5-10 BUSINESS DAYS for the courier investigation before a final resolution is provided.

If a package is confirmed as lost while in transit, we will work with the courier to provide an appropriate resolution in accordance with applicable law and our policies.

9. Damaged Packages

If your package arrives visibly damaged or appears to have been tampered with:

  1. Take photographs of the package before opening it, if possible.

  2. Take photographs of the product and packaging.

  3. Contact us at kidzoshirts@gmail.com within 7 DAYS.

  4. Provide your order number and photographs.

We will review the issue and work with you to provide an appropriate solution.

For more information, please see our Return & Refund Policy: [RETURN POLICY URL].

10. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability: YES

If COD is available, applicable COD charges, minimum order values or other conditions will be displayed during checkout.

11. International Shipping

KIDZO currently DOES NOT offer international shipping.

12. Contact Us

If you have questions about your delivery or need help tracking an order, please contact us:

KIDZO
Email: kidzoshirts@gmail.com
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: www.kidzoshirts.com

Customer Service Hours: MON-SAT 9AM till 6PM

Please include your order number when contacting us about an existing order so we can assist you faster.